CUSTOMER SERVICE

Returns

 

If you are unhappy with your item(s) we offer you a refund providing that our returns policy is adhered to:

In the case of a return, please contact us immediately. We create a return label for you. The cost of the return will then be deducted from the refunded amount.

 

Goods must be returned within 14 days after you receive the items.

 

Returned items must be unworn and returned in their original and unused condition

 

Shoes must be tried on indoors.

 

After receipt of the returned goods, the shoes will be checked carefully by us. We have an exclusive product and produce very small quantities. In addition, the careful use of resources is very important to us. For this reason, the shoes should be repacked after quality control and used again. If the quality of the shoes no longer corresponds to the original product, we have to deduct the additional effort for cleaning and reprocessing from you. We cannot refund money for damaged and irreparable items.

 

Please make sure to get a proof of delivery! This is very important if your order is lost on the way back to us. Otherwise we may not be able to process the return. If a delivery should be lost, please contact us. We will then contact the courier company.

 

Returns with the postal label attached directly to the shoes will not be accepted and will be returned directly to the sender.

 

Unfortunately, it is not possible for us to refund the shipping costs. We apologize for any inconvenience.

 

Of course, we offer exchanges.

Please contact us at design@mockerymia.com or at +436602566696.

Unfortunately, we cannot cover the shipping costs for all countries.

We apologize for any inconvenience.

We reserve the right not to refund you if you return items to us outside the terms of our returns policy; this does not affect your statutory rights.

 

In the General Terms and Conditions section you will find further information on these points.

 

How to return items?

1.  Contact us, so we can create a return label and send it to you via email.

2.  Repack the goods in the original packaging and place inside the box we sent to you or in a comparable box that guarantees that the goods will be shipped undamaged.

3.  Put the return label outside the original packaging and send it to:

monkie mia design OG, Raiffeisenstraße 50, 8010 Graz, Austria.

4.  Make sure to get a proof of delivery! The courier’s receipt of the return. This is very important if your order is lost on the way back to us. Otherwise, we cannot guarantee your refund in the event of loss.

5. As soon as we have received and checked the goods, we will transfer your paid amount minus the costs for the return shipment to the payment method you used. Refunds will show in your account after 5-10 working days. We will contact you via email once we have received and processed your return.

 

Exchange

Of course, we offer exchanges.

Please contact us at design@mockerymia.com or at +436602566696.

Unfortunately, we cannot cover the shipping costs for all countries.

We apologize for any inconvenience.

 
 

Payment

You can use any of the payment types listed below to pay for your order. Security of personal information is taken very seriously and we would like to assure you that your details are safe with us. 

 

 • Credit Card (Visa, MasterCard, American Express)

 • Debit Card
 • PayPal

Size Guide (Women)

The below measurements are meant as a general guide. Fitting may vary slightly per style.

 

Account Information

If you do not have an account you can create one by clicking 'SIGN IN' in the top right corner and selecting 'CREATE AN ACCOUNT'. You can update your personal details simply by logging into your mockery mia account and selecting 'MY ACCOUNT’ and 'MY ADRESSES'.

You can customize your account.
In your account all interactions, for example products already purchased on www.mockerymia.com are documented.

 

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THE MOST COMFORTABLE HIGH HEELS EVER

Die Architekten Schuhe from the "mockery mia - shoe architects"

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